Problems with Your Chinese Supplier?

Common Problems with Chinese Suppliers

"Chinese supplier problems" affect not only new but experienced importers as well. Frequent issues include missed deadlines, low-quality goods, deviations from specifications, and poor communication. A real case: a Hungarian e-commerce company ordered CE-certified LED lights but received non-GPSR-compliant items in faulty packaging, causing serious customs clearance delays.

How to Identify an Unreliable Partner Early?

Two common mistakes businesses make:

1. Choosing a supplier based only on price

2. Skipping sample testing or factory audits
   Warning signs include overly fast replies, unrealistically low prices, or avoiding technical questions. Always request company documents, check Alibaba Trade Assurance, and consider a third-party factory audit.

What to Do If the Delivery Is Late or the Product Is Defective?

Best practice: sign a detailed contract (Proforma Invoice + Purchase Agreement) with clear Incoterms (e.g. FOB Ningbo) and quality standards. In case of defects, document everything with photos and videos, and refer back to contract terms. For late shipments, communicate with your freight forwarder, as the delay may stem from port issues or container shortages.

Communication Challenges: Language, Culture, and Business Style

Misunderstandings often arise from translation or indirect communication. Chinese suppliers rarely say “no” directly, which may lead to false assumptions. Others might use only WeChat with limited English skills. The best approach: always confirm written specs with images or diagrams, and get written confirmation for all details.

When Should You Hire a Consultant or Agent?

If the project is high-value or complex, or if you've had past issues, it’s wise to work with an expert. A consultant working under a retainer + commission sourcing model can protect your interests and streamline procurement. As mentioned in our [China Market Entry Guide], an agent is not a cost but a risk management tool.

Final Thoughts
Chinese supplier problems are manageable with proactive strategies, clear contracts, and structured communication. Cheers HUN Co., Ltd. (Shanghai), led by Péter Ákos Fodor, supports Hungarian importers with over 1 years of experience in safe and effective sourcing.

FAQ – Frequently Asked Questions
Q: What is the most common sourcing mistake from China?
A: Failing to verify the supplier’s credibility.

Q: How can I file a complaint about defective products?
A: Document with images and video, and refer to the contract.

Q: What is an Incoterm and why does it matter?
A: Incoterms (e.g. FOB, EXW) define the point of responsibility transfer.

Q: When should I audit a supplier?
A: Before the first order, especially with new partners.